Man with Van Bankside Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bankside provides man and van, removals, and related services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Client means the individual, company, partnership or organisation requesting the services.
Services means any man and van, removal, loading, unloading, packing, furniture handling, delivery, collection, or related services supplied by Man with Van Bankside.
Goods means the items, belongings, furniture, equipment or materials which are moved, transported, handled, stored or otherwise dealt with as part of the services.
Vehicle means any van or other vehicle provided by Man with Van Bankside for the purposes of delivering the services.
Agreement means the contract between the client and Man with Van Bankside incorporating these Terms and Conditions together with the agreed quotation or booking confirmation.
2. Scope of Services
Man with Van Bankside provides man and van and removal services for residential, student and commercial customers. Services may include loading and unloading, transport of goods, internal moves, small office moves, and local or longer distance removals within the United Kingdom.
The exact scope of the services, including the number of operatives, size of vehicle, estimated duration and start time, will be agreed with the client at the time of booking. Any services not expressly agreed in advance may be treated as additional work and may incur extra charges.
3. Booking Process
3.1 Bookings may be made by the client through any accepted communication method and are subject to availability. A booking is only confirmed once Man with Van Bankside has provided a confirmation and, where required, received any applicable deposit or prepayment.
3.2 When making a booking, the client must provide accurate and complete information, including:
a. Full collection and delivery addresses, including access details.
b. Dates and preferred times for the move.
c. A clear description of the goods to be moved, including any heavy, bulky, fragile or high value items.
d. Details of parking arrangements and any restrictions such as red routes, loading bays, permits or time limits.
e. Details of stairs, lifts, limited access, narrow doorways or other factors that may affect loading or unloading.
3.3 Quotations are based on the information provided by the client at the time of enquiry. If the information is incomplete or inaccurate, Man with Van Bankside reserves the right to amend the quotation or apply additional charges on the day of the service.
3.4 The client is responsible for ensuring that any required parking suspensions, permits or access permissions are arranged in time for the service. If the vehicle cannot park legally and reasonably close to the property, waiting time, walking distance and any fines or penalties may be charged to the client.
4. Prices and Quotations
4.1 Prices may be quoted on an hourly rate basis, fixed price basis, or a combination of both, depending on the nature of the move. The basis of the charge will be indicated at the time of booking.
4.2 Hourly rate services are charged from the agreed start time or from arrival at the collection address, whichever is earlier, until completion of the job at the final destination. Waiting time caused by the client, building management or third parties is chargeable.
4.3 Fixed price quotations are based on the information supplied by the client and on normal access conditions. Additional charges may apply if:
a. There are more items than originally described.
b. Access is significantly more difficult than described.
c. Additional pick-up or drop-off points are required.
d. The move takes substantially longer due to reasons beyond the control of Man with Van Bankside.
4.4 All prices are provided in pounds sterling. Any applicable taxes, congestion charges, tolls, parking fees, fines or similar charges incurred while delivering the services may be payable by the client in addition to the quoted price, unless otherwise agreed in writing.
5. Payments
5.1 Man with Van Bankside may require part or full payment in advance to secure a booking. Any required deposit or prepayment will be notified to the client at the time of booking.
5.2 Unless otherwise agreed, payment of the balance is due immediately upon completion of the services on the same day. The client must ensure that an authorised person is available at the destination to make payment.
5.3 Man with Van Bankside may accept various forms of payment, subject to any conditions that may be in force at the time. The client is responsible for ensuring that funds are available and that payment can be made without undue delay.
5.4 If payment is not received when due, Man with Van Bankside reserves the right to:
a. Charge interest on overdue amounts at a reasonable commercial rate until payment is made in full.
b. Withhold delivery of goods until payment in cleared funds has been received in full.
c. Recover from the client all reasonable costs and expenses incurred in the collection of overdue amounts.
6. Cancellations and Changes
6.1 The client may cancel or amend a booking by providing reasonable notice during normal working hours.
6.2 If the client cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new booking at the discretion of Man with Van Bankside.
6.3 If the client cancels within 24 to 48 hours of the scheduled start time, a cancellation fee may be charged, typically up to 50 percent of the agreed price.
6.4 If the client cancels within 24 hours of the scheduled start time, or fails to be present when the team arrives, Man with Van Bankside may charge up to 100 percent of the agreed price to cover lost time and costs.
6.5 If the client wishes to change the date, time, addresses or scope of the job, this will be subject to availability and may result in a revised quotation. Short-notice changes may incur additional charges.
6.6 Man with Van Bankside reserves the right to cancel or reschedule a booking in exceptional circumstances, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns, or events beyond its reasonable control. In such cases, liability will be limited to refunding any payments made for services not yet provided, and no further compensation will be payable.
7. Client Responsibilities
7.1 The client is responsible for:
a. Ensuring that all goods are properly packed, secured and labelled unless packing services have been specifically agreed.
b. Disconnecting and preparing appliances such as washing machines, fridges, freezers and cookers prior to the arrival of the team.
c. Ensuring that all valuables, important documents, jewellery, money, and irreplaceable items are kept separate and transported personally, as these items are excluded from the standard liability cover.
d. Obtaining all necessary permissions and approvals from landlords, building management, or neighbours where required.
e. Ensuring that children, pets and third parties are kept clear of work areas for safety reasons.
7.2 The client or an authorised representative must be present at both the collection and delivery addresses to supervise the work, provide instructions, and check that the premises have been cleared or delivered as required. If the client is not present, Man with Van Bankside will not be liable for any loss or misunderstanding arising from a lack of supervision.
8. Limitations and Exclusions of Liability
8.1 Man with Van Bankside will take reasonable care in handling and transporting the goods. However, liability for loss or damage is subject to the limitations in this section.
8.2 Man with Van Bankside will not be liable for:
a. Loss or damage arising from the client’s failure to pack items properly.
b. Damage to flat-packed, self-assembled or inherently weak furniture that is not designed to be moved once assembled.
c. Damage to internal contents of boxes, drawers, wardrobes or other containers unless packed and sealed by Man with Van Bankside.
d. Damage or deterioration to items such as plants, food, alcohol, liquids or perishable goods.
e. Loss or damage to cash, jewellery, watches, precious metals, stones, deeds, bonds, securities, valuable documents, collections, antiques or works of art, unless specifically agreed and declared in advance.
f. Loss or damage resulting from wear and tear, inherent defects, atmospheric conditions, or changes in temperature.
g. Loss or damage arising from acts or omissions of the client or third parties.
8.3 Man with Van Bankside will not be responsible for any indirect or consequential loss, including loss of profit, loss of opportunity, or any losses arising from delays that are outside its reasonable control, such as traffic, road closures, or adverse weather.
8.4 Any claim for loss or damage must be notified to Man with Van Bankside as soon as reasonably practicable and in any event within 48 hours of completion of the services. The client should provide evidence such as photographs and a description of the loss or damage. Failure to notify within this period may affect the ability to investigate and may limit liability.
8.5 In any event, and to the maximum extent permitted by law, the total liability of Man with Van Bankside for any loss, damage or claim arising out of or in connection with the services shall be limited to a reasonable amount proportionate to the value of the affected goods and the price of the services supplied.
9. Access and Property Damage
9.1 The client must ensure safe and reasonable access to the property, including clear hallways, staircases, lifts and entrances. If access is restricted or unsafe, Man with Van Bankside may refuse to carry out the service or may adapt its working methods, which may increase the time required.
9.2 Man with Van Bankside is not liable for superficial damage to floors, walls, doors or fixtures caused by moving large or heavy items where reasonable care has been taken and where such damage could not reasonably be avoided given the size of the items and the access available.
9.3 If there is a risk of damage to property due to tight access, the team will make reasonable efforts to warn the client and may request written or verbal confirmation to proceed. If the client asks the team to continue despite such warnings, any resulting damage will be at the client’s risk.
10. Waste, Disposal and Regulations
10.1 Man with Van Bankside operates in compliance with applicable waste and environmental regulations. The service provided is for the transport of goods and is not a substitute for licensed waste removal services unless specifically agreed.
10.2 The client must not present for removal any items that are classified as hazardous, illegal, or prohibited, including but not limited to:
a. Asbestos or materials containing asbestos.
b. Flammable, explosive or corrosive substances.
c. Gas cylinders or fuel containers that have not been properly emptied and certified safe.
d. Chemicals, paints, solvents, oils or clinical waste.
e. Illegal goods, stolen goods or items obtained unlawfully.
10.3 If Man with Van Bankside agrees to take away unwanted items, old furniture or general waste, this will be treated as a separate service and will be charged accordingly. Only permissible items will be collected. The client is responsible for declaring the nature of any items for disposal.
10.4 Man with Van Bankside reserves the right to refuse to transport or handle any item that appears unsafe, illegal, excessively dirty, infested, or in breach of environmental or waste regulations.
11. Delays and Force Majeure
11.1 While every effort is made to arrive and complete work within agreed timeframes, all arrival and completion times are estimates. Man with Van Bankside is not liable for delays caused by traffic, road works, accidents, weather, police operations, vehicle breakdown, or other events beyond its reasonable control.
11.2 If a significant delay occurs, Man with Van Bankside will notify the client as soon as reasonably practicable and will work with the client to complete the job as soon as conditions allow. No compensation will be payable for consequential losses arising from such delays.
12. Insurance
12.1 Man with Van Bankside will maintain appropriate insurance cover for its vehicles and public liability in connection with its operations, in accordance with applicable legal requirements.
12.2 The client is advised to obtain their own contents or removals insurance to cover the full value of their goods during the move, particularly for high value items or where additional protection is desired.
13. Complaints
13.1 If the client is dissatisfied with any aspect of the services, they should raise the matter with the team on the day so that any issues can be addressed immediately where possible.
13.2 If the matter cannot be resolved on site, the client should submit a written complaint as soon as reasonably practicable, setting out the details of the issue and any supporting evidence. Man with Van Bankside will review the complaint and respond within a reasonable timeframe.
14. Data Protection and Privacy
14.1 Man with Van Bankside may collect and process personal information such as names, addresses and contact details solely for the purposes of providing quotations, managing bookings, delivering services, and handling payments and queries.
14.2 Personal information will be handled in accordance with applicable data protection laws and will not be shared with third parties except where necessary to deliver the services, comply with legal obligations, or with the client’s consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
16. General Provisions
16.1 No waiver by Man with Van Bankside of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
16.2 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable in whole or in part, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
16.3 Man with Van Bankside may update or amend these Terms and Conditions from time to time. The version in force at the time of the client’s booking will apply to that agreement.
By making a booking with Man with Van Bankside, the client confirms that they have read, understood and agree to these Terms and Conditions.
