Man with Van Bankside Privacy Policy
This Privacy Policy explains how Man with Van Bankside collects, uses, stores and protects personal data when providing our services. It applies to all Man with Van Bankside customers in the Bankside area and to anyone who contacts us to enquire about or arrange our services.
Who we are and scope of this policy
Man with Van Bankside provides transport and moving services to private and business customers in the Bankside area. When we refer to we, us or our in this Privacy Policy, we are referring to Man with Van Bankside as the controller of your personal data for the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to personal data that we collect directly from you, data that we generate in the course of providing services, and data that we may receive from third parties in connection with a booking or enquiry.
Personal data we collect
The types of personal data we collect and process depend on how you interact with us and which services you use. We may collect the following categories of information:
Contact and identity information such as your name, title, and contact details including address, service pick up and drop off addresses, and any other address you provide, plus any other contact channels you choose to use.
Booking and service information such as details of the services you request, dates and times of moves or collections, property access information that you choose to share, inventory or description of items to be moved, and any delivery instructions relevant to the service.
Payment and transaction information such as the amount charged, payment method type, and confirmation that payment has been made. We do not store full payment card details when payments are processed through third party payment providers.
Communication records such as copies or summaries of communications you send to us or that we send to you in relation to enquiries, bookings, complaints, feedback or support. This may include the content of messages, notes of telephone conversations and any other information you choose to provide.
Technical and usage data such as basic technical information generated when you interact with our website or online booking systems, including device information, approximate location based on your connection, and logs of access dates and times where applicable.
Lawful bases for processing your data
We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we may rely on the following lawful bases:
Contract. We process your personal data where it is necessary to enter into or perform a contract with you, including to take steps at your request before entering into a contract. This includes processing required to handle enquiries, provide quotes, schedule and deliver services, and manage payments and billing.
Legal obligation. We may process your data where it is necessary to comply with legal and regulatory obligations, such as record keeping, accounting requirements, tax obligations and responding to lawful requests from authorities.
Legitimate interests. We may process your data when it is necessary for our legitimate interests or those of a third party, provided these are not overridden by your interests or fundamental rights. Our legitimate interests include managing and improving our services, handling customer queries, preventing fraud, ensuring the security of our operations and asserting or defending legal claims.
Consent. In limited situations, we may rely on your consent, such as when you explicitly agree to receive certain types of marketing or optional communications. Where we rely on consent, you can withdraw it at any time, and we will explain how to do this at the point of collection.
How we use your personal data
We use your personal data for the following purposes:
To respond to your enquiries and provide quotes tailored to your requirements.
To set up, confirm and manage bookings, including arranging collection and delivery times and locations.
To provide and complete moving and transport services, and to contact you about your booking where necessary.
To manage payments, process refunds where applicable, and maintain financial records.
To communicate with you about changes to our services, terms or policies where relevant.
To handle complaints, disputes and feedback and to improve our services.
To maintain the safety and security of our operations, prevent misuse of services and protect our rights.
To comply with legal, regulatory and tax obligations.
Data sharing and processors
We do not sell your personal data. We may share your personal data with selected third parties where necessary for the purposes described in this policy and where we have a lawful basis to do so.
Service providers acting as processors. We may use third party providers to help us operate our business and deliver services. These may include providers of payment processing, accounting support, customer management tools, cloud storage or other IT and administrative services. These providers act on our instructions, are not permitted to use your data for their own purposes, and are required to protect your data in line with data protection law.
Professional advisers. We may share data with legal, accounting or insurance advisers when necessary for the establishment, exercise or defence of legal claims or for compliance and governance purposes.
Authorities and law enforcement. We may disclose information if required to do so by law, in response to a valid legal request, or to protect our rights, property or safety or the rights, property or safety of others.
Other third parties with your consent. In specific situations, we may share your data with another party at your request or where you have given your explicit consent.
International transfers
Where we use service providers or systems that are located outside the United Kingdom or the European Economic Area, or that store data in other countries, we take steps to ensure that appropriate safeguards are in place. These may include using providers in countries that have been recognised as providing an adequate level of protection or entering into data protection agreements that include approved standard contractual clauses.
Data retention
We only keep your personal data for as long as it is reasonably necessary for the purposes set out in this Privacy Policy, including to satisfy legal, accounting or reporting requirements.
In general, contact information, booking details and transaction records are kept for the duration of your relationship with us and for a period after your last interaction to enable us to respond to queries, manage any disputes and comply with tax and accounting obligations. The exact retention period can vary depending on the type of record, applicable legal requirements and our operational needs.
When personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it, we will delete it or anonymise it so that it can no longer be associated with you.
Your data protection rights
As a data subject, you have a number of rights under data protection law in relation to your personal data. These rights apply to all Man with Van Bankside customers in the Bankside area and are subject to certain conditions and exceptions.
Right of access. You have the right to request confirmation that we process your personal data and to receive a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You have the right to ask us to correct inaccurate personal data and to complete incomplete information.
Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may not apply where we need to retain data for legal or contractual reasons.
Right to restriction of processing. You may have the right to ask us to restrict the processing of your personal data in specific situations, for example while we are verifying the accuracy of the data or considering an objection you have raised.
Right to data portability. In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.
Right to object. You may have the right to object to certain types of processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we have compelling legitimate grounds or need to continue for legal reasons.
Rights in relation to consent. Where we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it for their role, using secure systems and maintaining policies and procedures designed to protect data.
While we work to protect your personal data, no method of transmission or storage can be guaranteed as completely secure. You are responsible for taking reasonable steps to keep your own information safe when communicating with us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or legal requirements. When we make changes, we will update the date of the latest version and apply the new policy from the time it is posted or otherwise made available. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
